Terms of Service
These terms govern your use of the virtual office services provided by Sava Mix ("we", "us") at our address in Vračar, Belgrade. By subscribing to a plan you agree to these terms.
1. The service
We provide a registered business address, mail handling, and related services under the plan you choose. The address may be used as your company's registered seat (sedište) in line with the Law on Business Companies. It is a shared business address, not exclusive physical office space, and we do not provide meeting rooms. We will refer you to a partner if you need a room or a desk.
2. Identity verification
Before we activate your service you must complete identity verification and provide the documents we request about you, your company, and its beneficial owners. We may decline, suspend, or end the service if verification cannot be completed, if information is inaccurate, or if continuing would breach our legal obligations. We may do so without giving reasons where the law prevents us from disclosing them.
3. Anti-money-laundering compliance
We are an obligor under the Law on the Prevention of Money Laundering and the Financing of Terrorism. You acknowledge that we must carry out customer due diligence, keep records, monitor the relationship, and report to and cooperate with the Administration for the Prevention of Money Laundering (Uprava za sprečavanje pranja novca). We are in some cases legally prohibited from telling you that a report has been made, and you will not hold us liable for actions taken in good faith to meet these obligations.
4. Your responsibilities
- Give accurate, complete information and keep it up to date, including any change of directors, owners, or beneficial owners.
- Use the address only for lawful business and only while your plan is active.
- Keep your company filings and tax obligations current.
- Act promptly on official correspondence we notify you of.
- Not use the address for any activity that requires physical premises we do not provide, or in a misleading way.
5. Mail handling
We receive your mail, scan it, and notify you the same business day where reasonably possible. We forward physical mail on your request according to your plan, store originals for the period set by your plan, and securely destroy them afterwards. We give particular care to official correspondence from the Tax Administration, the Business Registers Agency, and the courts.
6. Official mail and legal deadlines
Under Serbian law, correspondence from the Tax Administration or a court may be treated as legally served at your registered address even if you do not receive it in time. While we work hard to make sure you never miss an item, you remain responsible for meeting your legal deadlines. We are not liable for any consequence arising from mail that is not collected, forwarded, or acted upon in time, and we recommend you also register for electronic delivery with the relevant authorities where available.
7. Prohibited use
You may not use the service for illegal activity, for any business subject to sanctions, where customer due diligence cannot be completed, for activities that require accessible physical premises, or to register more than one entity on a single subscription without our agreement.
8. Fees and payment
Fees are as shown on your plan and are billed in advance. Prices are in euro; value added tax applies where chargeable at the Serbian rate. Prepaid periods are non-refundable once the service has started, except where the law requires otherwise. Late payments may accrue statutory default interest under the Law on Default Interest, and we may suspend the service while payment is outstanding.
9. Liability
We provide the service with reasonable care and skill. We are not liable for loss, theft, damage, or delay of mail, for missed legal deadlines, or for loss of profit, business, or goodwill, or other indirect or consequential loss. Our total liability to you in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.
10. Term and termination
Either of us may end the service on the notice stated in your plan. We may end it immediately for non-payment, material breach, or where required to meet our legal obligations. When the service ends you must promptly register a new address for your company with the Business Registers Agency and stop using our address. If you do not, your company may be unreachable at its registered seat and may be struck off under the Law on Business Companies, and we may notify the relevant authority that the address is no longer authorised.
11. Force majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including floods, fire, strikes, government action, or failure of utilities or communications.
12. Data protection
We handle your personal data as described in our Privacy Policy, including the documents we collect for identity verification.
13. Governing law
These terms are governed by the law of the Republic of Serbia, and the competent court in Belgrade has jurisdiction over any dispute. Where these terms are also provided in Serbian, the Serbian version prevails in case of any conflict.
14. Changes
We may update these terms and will give you reasonable notice of material changes by email or on this page.
15. Contact
Questions about these terms? Email hello@savamix.com.